We offer a "no quibble" return privilege. We try very hard to be accommodating and we look forward to your continued good will; however, we must request your compliance with our return policy. We ship most domestic orders exclusively through UPS. REQUIRED # 1: You must contact us within 48 hours of receipt of the merchandise via e-mail or telephone in order to receive proper return address so as not to delay credits for credit card payments. REQUIRED #2: The merchandise must be received by us in the same condition VIA USPS, UPS or FED EX INSURED within five (5) business days of notification at customer expense. If the amount of a return causes the adjusted total of the original order to be zero, the actual shipping charge (plus any upgraded shipping charges for expedited shipping requested by the customer) will be charged against the credit issued.
COMPLIMENTARY GIFTS WITH PURCHASE: We do include a free gift with every domestic minimum order of $18. We generally do not include a free gift with overseas orders to reduce shipping weight and potential duty or fees applicable in other countries. We will be happy to include a free gift with overseas orders if you wish to pay whatever duty or fees for the gift that may accrue in your country. Simply ask us to include it. Please note that this is a gift with purchase. Following the precedent of many other online dealers who offer free gifts with purchase, we are sorry, but due to rampant abuse, we are instituting a $10. charge for keeping a free gift with purchase when all merchandise purchased is returned.
We cannot be responsible for delays in receipt of items caused by the shipper. Reimbursements for receipt of damaged merchandise or lost packages may be delayed pending decisions on claims in accordance with the policies of the shipper. We reserve the right to refuse unauthorized returns not in accordance with our above policy. We are sorry, but we are unable, under any circumstance for any reason, to honor returns after thirty (30) days from receipt of merchandise.